Terms & Conditions

These Terms and Conditions apply to all versions of the Life Process Program: Life Process Alcohol Program; Life Process Drug Program; and Life Process Gambling Program, which are referred to collectively as Life Process Program or LPP.

The information provided within this program or feedback received from your LIFE PROCESS COACH is designed to support, not replace, the relationship that exists between you and your existing physician or other mental health professional if applicable. Information and opinions expressed on this website or by your life process coach are those of the writers or coaches based on their education and experience. The website developers and individual coaches take no responsibility for adverse consequences experienced by clients using the information provided on this website or through reviews or guidance from a life process coach.  We assure you that we and the coaches all offer our best efforts to those who enroll in our LPP online programs. However please note that we do not claim to cure each and every case, nor do we guarantee to do so. The online exercises in this website and the subsequent reviews by a Life Process Coach do not constitute medical advice. They are intended for instruction and guidance in completing the LPP programs. The online exercises are not a substitute for medical advice, diagnosis, or therapy. Never ignore professional or medical advice in seeking treatment because of something you have read on this website. It is considered that the user has read and agreed to this disclaimer when using the information on this site.

Our online programs are guided self-help programs. The feedback you receive from exercises is not to be considered as traditional therapy from a therapist/psychologist. It is only intended as instructions in order that you can complete the 8-module self-help LPP programs yourself.

Our Life Process Coaches are trained in offering guidance and instruction in the LPP programs. They should not be considered doctors or therapists, notwithstanding their extensive experience and training in guiding clients through the LPP and in giving clients the assistance they need to complete the programs.

Who can use the the Life Process Program:

  • You must be 18 years or older
  • You must not be suicidal or have suicidal thoughts
  • If you are in need of DETOX please contact a hospital before commencing the program
  • You will have been considered to have read and understood these disclaimers when you have enrolled in the Life Process Program.

Coaching Reviews, one-to-one-coaching sessions, Email support

LPP promotes a friendly environment. All our staff are here to help and we will not tolerate any abuse to members of our staff. You are not permitted to use the services if you are under the influence of drugs or alcohol. For either abusing staff or participating in sessions under the influence of drugs or alcohol you could face a ban from LPP. No refund will be given in such cases. If you disagree with your coach’s feedback or have a complaint about any contact you have with a member of staff please email:  info@lifeprocessprogram.com

Contact

Clients will be contacted by a coach via the preferred method at the arranged time.  If the coach is unsuccessful in making contact via the preferred method then contact will be attempted via the backup method.

Preferred Method(s):  Skype video chat (high speed connection, as well as high quality webcam and headset with microphone recommended for superior quality)

Backup Method(s): Telephone (landline recommended), Skype Text Chat

A consultation or one-on-one coaching session cannot be cancelled or rescheduled without 24 hours notice.

Technical difficulties

If a consultation or coaching session is disrupted due to technical difficulties your coach will make every effort to resolve the issue.  If the disruption lasts longer than five minutes the coach will move the session to the backup method of contact.  For a disruption lasting less than five minutes, the time will be added to the current session (in order to maintain scheduling this added time cannot exceed five minutes).  In the instance that the backup method of contact is also unavailable due to technical difficulties any unused time in the session will be rescheduled for a time that is mutually agreed upon by the coach and client.

If a client does not answer either method of contact at the arranged time the coach will remain available via the Preferred Method for ten minutes.  If the client does not initiate contact within that ten minute timeframe it is considered a cancellation without notice and no refund will be made.  Any time within that ten minute timeframe where the coach is not in contact with the client is considered part of the session and will not be credited back to the client.

Copyright

The Life Process Program is protected under international copyright law, and will be strictly enforced.

Payments

Payments may be made with all major credit cards/debit cards or by PayPal. All payments are made using SSL encrypted connections for maximum security. Our payments service providers will never share your private information with us or any other third party.

Refund Policy

If you are not completely satisfied we offer a 7 day money back guarantee. Please note that if you have submitted any exercises for coach review then you are deemed to have accepted the LPP and a refund is no longer possible.

Refund requests should be sent to admin@lifeprocessprogram.com. Requests must be made within 7 days of purchase of the LPP.