Privacy Policy

The Life Process Program and Life Process Coaches must collect private information from you in order to do their work in helping you.  This includes information about your mental and physical health, your personal circumstances (e.g., marital, family, sexual information), your alcohol and drug use, gambling, and any other potentially compulsive, dangerous, or illegal behaviors.  All privacy safeguards will be observed in the handling of this information, and it will be held in the strictest confidence.  It will not be shared with your family members or other individuals or organizations unless you provide a written release (and for which provision you may be charged).   These safeguards and this confidentiality will be observed by LPP, the entity, and its employees and anybody under contract to provide services to or for LPP.

LPP’S FULL DISCLOSURE POLICY IS PROVIDED BELOW.

You have the following rights regarding your personal information:

• Right to inspect and copy: In most cases, you have the right to look at and receive a copy of information that is in your record. You may be charged for copies you receive.
• Right to Amend: If you think any information we have about you is not correct or complete, you can ask us to change the information, or add a statement to your record stating what you think is incorrect or incomplete. We can deny your request for certain reasons, but we must give you a written reason for our denial.
• Right to an Accounting of Disclosures: A “Release of Confidential Information” form is our list of items that have been copied from your record and shared with someone else. You have the right to ask for this list.
• Right to Request Restrictions: You have the right to put limits on what we can do with your personal information.
• Right to Request Confidential Communications: You have the right to ask us to communicate with you in a certain way or at a certain location. For example, you may ask that we only get in touch with you at work or by mail. Before we can act on your rights, we will ask you to put your request in writing.

Please be aware, there may be a cost to receive a copy of information from your record or an accounting of disclosures.

Complaints

If you believe your rights have been violated, you may file a complaint with LPP by sending an email to info@lifeprocessprogram.com.  You will not be penalized for filing a complaint.

Contacting Us

If you have any questions about this privacy notice, or your rights, please contact info@lifeprocessprogram.com.

We may make changes to this notice in the future. If we make changes, we will update this page and it will become our current notice. You are welcome to ask for a copy. Our current notice will always tell you what you need to know about how we use your personal information. It will also tell you about your rights.

Disclosure Policy

We are required to:

• Make sure that any information that identifies you is kept private.
• Give you this notice of our legal duties and privacy practices.
• Follow the terms of the current notice.

Section 1

Routine disclosures are the ones we need to make as a part of serving you. We do not need any specific consent or permission from you for the uses listed below.

• For treatment: Any LPP staff or one of our partners’ staff members involved in your care will be using your personal information.
• For payment: We may communicate your personal information about you to get paid for your services. We will bill you, your insurance company (if applicable), or any third party who may be paying.
• LPP: We may use personal information about you to improve the way we provide services.
• Records: The personal information in your record may be seen by various staff to provide services, and to do filing, case reviews, billing, customer services, etc. The staff may use the information in your record in order to do their jobs.
• Appointment Reminders: We may call or write you to remind you of your next appointment.

Section 2

Disclosures which require your consent. Sometimes, we will need your permission before we can use or communicate personal information. We will then ask you to sign a specific form to do this.

• Additional Services: Before we can help you work with another agency, we need to tell them some personal information about you. Examples of such services are hospitals, schools, nursing homes, Social Security offices, Department of Human Services (DHS), lawyers, and courts.
• Individuals involved in your Care: We may give personal information to other people or agencies that are helping us to provide your services. Examples are your family/friends you want informed, or other people who help you.
• Other Care Providers: We believe it is important to coordinate your services with any other mental or physical health care you may be receiving if requested or as required for your safety and health. We will ask you to consent to share information with your doctor.
• Jail or Prison: If you are an inmate of a jail or prison, we may release personal information about you to the jail or prison authorities.
• Rights to Revoke: You have the right to revoke your consent but you must put it in writing.

Section 3

Mandatory Disclosures. There are certain times we are unable to protect the privacy of your personal information. We will give information about you when required to do so by federal, state, or local law.

• To Avert a Serious Threat to Health or Safety: We want to keep you safe. We will give personal information about you to stop a serious threat to your health and safety, and, we will protect the health and safety of other people if you are in any way a threat to someone else.
• Law Enforcement: We release personal information if asked by law enforcement officials:
  • In response to an order of the court.
  • To identify or locate a suspect, fugitive, material witness, or missing person.
• Rights to Revoke: You have the right to revoke your consent but you must put it in writing.

Our privacy practice follows the Rights of Recipients and Mental Health Codes established by the law.